Add a help desk or knowledge base to your Django project with only a few lines of boilerplate code.

This project is no longer maintained. If you are interested in taking over the project, email [email protected].

Welcome to django-knowledge!

django-knowledge makes it easy to add an integrated support desk, help desk or knowledge base to your Django project with only a few lines of boilerplate code. While we give you a generic design for free, you should just as easily be able to customize the look and feel of the app if you like.

django-knowledge was developed internally for Zapier (see it live here on our support page). Or, check out a plain, live demo.

At a glance:

• Turn common questions or support requests into a knowledge base.
• Control who sees what with simple per object view permissions: public (everyone), private (poster & staff), or internal (only staff).
• Assign questions and answers to categories for easy sorting.
• Staff get moderation controls or they can use the familiar Django admin to handle support requests.
• Allow anonymous questions, or require a standard Django user account (the default).
• Included base templates and design with prebundled HTML and CSS.
• Optionally alert users of new responses via email (or your own alert system).
• BSD license.

Links:

• View a live demo. This is the included stock design.
• Check out the documentation at ReadTheDocs.
• Visit our GitHub repo and join the development!

Screen Shots: